years of experience
Our team at Duty Free Partners (DFP) offers Airlines, Cruise and Airport partners the most comprehensive Duty Free service experience available today. With our quality focused service and financial soundness, the executive members, directors and managers at DFP bring extensive worldwide expertise to our partners, providing a turnkey approach to Duty Free.
We offer proven, value added solutions and increased profitability for our retail partners through the management, supply and operation of custom-built retail programs as well as excellent vendor relations and rapidly expanding logistics network.
Our globally experienced team has participated in managing some of the largest to smallest Airline Duty Free concessions in the world, and additionally, Airport Duty Free concessions, Duty Free stores in Cruise Lines, and Border stores. The team has extensive experience in managing supply contracts, onboard pouring and Buy On Board service, as well as the best technological platforms, accounting and loss prevention systems available.
WHAT WE DO
* Sophisticated Global Logistics & Operations:
+ Unmatched controls and accountability
+ Customized back office systems
+ Dedicated Logistics/Supply chain management team
+ State-of-the-art bonded warehousing and distribution
+ Unmatched expertise in Customs regulation
+ Unmatched expertise in loss prevention
* Complete Financial Management Infrastructure:
+ Cash Management
+ Revenue Accounting
+ Sales Reporting/Crew Commission
+ Efficient credit card processing for accelerated payment transactions
* Customer Service Resolution within 48 hours
+ Inflight Duty Free Service
+ Pre Order
+ Home Delivery
+ On Board Wine and Spirits Pouring
+ Buy on Board (B.O.B) - Technology
* Airport Duty Free/Duty Paid Stores
* Cruise Ship Port Terminal - Duty Free/Duty Paid Stores
* Cruise Ship and Ferries Duty Free
* Border Stores Duty Free
Cutting edge POS mobile technology with seamless integration of front and back office systems
Intuitive, user-friendly onboard handheld computer
State-of-the-Art Inventory Management and Demand Planning systems
Timely access to key reports and KPI data
Strong infrastructure investment in technology and business continuity
In-house IT department constantly developing and updating systems
Unparalleled flexibility and adaptability in customizing and tailoring to airline specific needs
System capability for recording frequent flyer miles
Pre-order Sales Systems for high selling items and higher-value products
Strongly believes in the contribution of team members to each other as a routine way of working therefore, leading to a high quality of service.
Develop a solid connection to the future of the company therefore is completely engaged and committed.
Freedom and willingness to offer unproven ideas and take bold actions bringing innovation and creativity.
Have deep and qualitative relationships with co-workers. Such depth will reflect in the speed of execution.
Is responsible for the team’s results. He has a strong bond with his reliability to create great results. He owns his word in the same fashion. What he says is done.
TO THE TRAVELLING PASSENGER:
We expect our customers to feel comfortable and have a pleasant memorable shopping experience with a positive emotional impact. DFP provides the convenience of a great product selection at exceptional prices while offering dedicated and knowledgeable sales staff, brand ambassadors and a concierge level after sales customer service.
TO OUR BUSINESS PARTNERS:
Offer our partners a unique and sophisticated yet friendly and accessible retail environment, with a sense of place and local flavor that delivers innovative and dynamic product offerings in touch with local and global trends, through a state of the art proprietary technology.
As a company and as responsible individuals, DFP is committed to achieving a positive economic impact while being environmentally responsible. DFP will use the best corporate environmental practices available to guide the company in its actions.
In the course of its operations, DFP seeks to identify opportunities to reduce consumption of energy, water and other natural resources. It also strives to re-use and recycle where possible and dispose of non-recyclable items responsibly, thereby minimizing its impact on the environment
At DFP, 2% of total company profit is set aside to improve the living standards of the needy in countries where it conducts business. The owners of DFP believe that service to humanity is the best work of life. Donations will be announced through the DFP website. With your help and partnership we can make a difference.