DFP Provides full concession inflight duty free services  that enable our airline partners to offer their passengers  aspirational and souvenir products, but without the  administrative burden. DFP’s branded  approach increase  ancillary revenue for the airline, while providing discerning  customer service.

MULTI-CHANNEL MARKETING   Our in-house Creative Director and  marketing team look at the airline  through the lens of their brand and  work with them to create pre-order, mobile web e-commerce and  passenger communication applications,  mobile alerts, custom print catalogs, cabin announcements, inflight  entertainment content, database  and research initiatives.


FLIGHT ATTENDANT TRAINING &  INCENTIVES   DFP recognizes the value of improved  performance and  continuous  motivation. As such DFP’s Duty Free  Academy was created to engage, educate and empower Flight  Attendants;  facilitated by an online  portal  and quarterly road-shows. Sales  techniques, product knowledge,  administrative requirements, and sales  promotions are provided and tracked  via the online portal.

To ensure the best service is offered and delivered, DFP developed a technological platform, making the Travel Retail shopping experience comfortable and more convenient.
Attractive, intuitive online platforms customized for pre-order and home delivery, coupled with dependable logistics and customer service are some of the resources that will guarantee top quality service always putting clients first.  Our technology can integrate website, online store and logistics platforms promoting higher business traffic.

 

DFP has invested a substantial sum of money in its technology platform to meet the requirements of a logistically demanding business with multi sales channels.  DFP is also investing in expertise to leverage emerging technology to enhance inflight retail  revenues to our Airline Partners. 

 
 

 It is well known that online shopping has become the new trend and it is projected to continue to grow and encroach into traditional retail channels such as In flight & Airport outlets.  For this “new” consumer, it’s not only about convenience and efficiency but also about the reliability and quality from the online retail service provider. At the click of a button, they can compare price offerings at a regional or global scale. They want to buy quality products, at fair prices and receive them fast with the peace of mind that their purchase is backed up by a reputable retailer with good customer service and Return &  Exchange policies.

 

A truly memorable and satisfying shopping experience must include quality products, strategic purchasing, fully controlled services, and a highly effective after sales support. With home delivery, passengers will have 100% convenient shopping experiences resulting in:
                                                                         Engagement increase

                                   Customer satisfaction
                                   Growth in brand awareness
                                   Higher business volume
                             Increased turnover.

 

 Whether on an Aircraft or on a Ship, DFP’s extensive spirits portfolio coupled with exceptional brand owner support provides its Airlines and Cruise Ships partners an unparalleled one stop shop opportunity for all their onboard liquor needs.

• Wide range of brands and sizes
• Largest variety of liquor miniatures at exceptional prices.

• DFP carries inventory of all products guaranteeing availability and short lead-times.
• Conveniently located Distributions centers in Miami, San Diego, Toronto, Sri Lanka, Singapore and Dubai.

 
buy on board - b.o.b

Many of our airline partners use DFP's proprietary system SKY-POS to charge for on-board food and beverage sales, baggage fees at the gate and even upgrades or advance sales of excursion packages at the destination.  Flight Crew are able to process cash, credit card and coupon sales in the air. SKY-POS has also a wealth if administrative tools and reports and can manage Duty Free sales and B.O.B Sales separately.

 
DUTY FREE PARTNERS 2019
All rights reserved